RETURNING YOUR ITEM

 Eligibility

To qualify for a return, the item must be:
• In original, resaleable condition
• Unused and in its original packaging

Customers are responsible for any customs, import duties, or additional return fees incurred unless the item is faulty or mis-delivered explicitly by us.

Damaged or Incorrect Items

Inspect your items upon delivery. If your order is damaged, defective, or incorrect, you must notify us immediately using one of the following methods:
• Email: hello@pageandpeel.com
• Live Chat (when available)
• Get In Touch page on our website

We will evaluate your issue and arrange a resolution, including replacement or refund, as appropriate.

Initiating a Return

To begin a return, please contact us first via the Get In Touch page. Returns sent without prior authorisation will not be accepted. Full instructions will be provided after your return request is assessed.

Exchanges

If the item was incorrect or faulty due to our error, we will cover both return and replacement shipping. If you are exchanging for any other reason, return and re-shipping costs are the customer's responsibility.

SECTION 2

CREATE (Custom-Made Products)

2.1 Non-Returnable Items

Custom-made products are non-refundable and non-returnable unless defective or damaged on arrival. This includes personalised or made-to-order items such as:

• Die-Cut Stickers & Magnets
• Kiss-Cut Sticker Sheets
• Magnetic Bookmarks
• Photographic & Printed Bookmarks
• Mugs, Coasters & Custom Merchandise
• Any bespoke service involving customer-submitted artwork

2.2 Order Changes

Refunds will not be granted due to changes in design or content once production has started. Please ensure your artwork and details are correct before submitting.

2.3 Quality Standards

We do not issue refunds for subjective concerns such as colour variations, minor imperfections such as small amount of lint, or personal preferences. Photographic evidence may be required for any claim involving damage or fault.

2.4 Return Process

Please follow the instructions laid out above , If a return is deemed acceptable by our team using the Get in Touch form or via email, we will provide instructions on the individual basis on how to go about returning and or when you will receive a replacement or refund.